Fresche Quadrant Software BCD Software SoftBase NetLert
Skip to content
Avaya Call Center Reporting

Archive for the ‘Videos’ Category

Webinar Replay! Top 5 Ways to Improve Avaya CMS

October 4th, 2013
All Posts, N-Focus Plus for CMS, Videos, Webinars

Get the Most out of Avaya CMS: Top 5 Ways to Improve your CMS Call Center Reporting

Below is video replay of the presentation and demo, and a separate replay of the Q&A session – we spent about 30 minutes answering your terrific questions about N-Focus Plus. You can also download a copy of the slide deck here.

Here’s the presentation and demo:

Here’s the Q&A session :

Learn more about N-Focus Plus here or view a virtual product tour here.

Contact us here or call us at 1 (866) 638-5378.


NACR Virtual Conference Highlights N-Focus Plus

September 23rd, 2013
All Posts, N-Focus Plus for CMS, Partners, Videos, Webinars

NACR’s recent virtual conference, Navigating the Call Center with NACR, highlighted N-Focus Plus for CMS as a valuable solution for enabling all key decision makers powerful and intuitive visibility into call center performance.

 

You can view the entire broadcast series on NACR’s website here: http://www.nacr.com/company/promotions/navigating-the-contact-center-with-nacr/